Customer Service Representative | German and Dutch

Customer Service Representative focuses on assisting customers with orders, deliveries, returns, and product related questions.

What the role involves

• Assisting customers with orders, deliveries, returns, and product related questions.
• Delivering high quality service to primarily German and Dutch speaking customers.
• Manage invoices and other administrative documentation.
• Assisting with additional customer service channels and projects as the business grows.

Skills and requirements

• Support customer experience initiatives and contribute to process improvements.
• Minimum MBO-4 working and thinking level or equivalent qualification.
• At least 1 year of experience in customer service or customer support role.
• German language proficiency at C1or C2 level and Dutch language proficiency at B1 or B2 level are required.

Confirmed role details

• Competitive salary package, depending on experience and qualifications.
• Full-time position, with flexibility to discuss 32 or 36 hours per week.
• 25 vacation days annually.
• Fully Onsite position in Dordrecht.

Candidate fit

• Provide professional customer support via phone, email, and WhatsApp.

Additional role context

• Collaborate with internal teams to resolve customer issues efficiently.